Returns | Marks and Spencer ID

All duties paid |Extended Christmas Returns

Returns

You may return unused products within 28 days of delivery with a printed return note. Your items don’t need to be in the original box or bag so long as they’re securely packaged. Returns and Refunds policy

Enter your order information to request a return, or track a return which is already in transit back to our warehouse.

Order Reference *

Email *

Returns and refunds policy

Extended Christmas Returns

We’ve extended our returns period for the 2026 festive season. Any items bought on or after 22nd October 2026 can be returned until 17th January 2027, unless our standard 28-day policy is later, in which case you will have until that date.

What is your refund and returns policy?

1. Express returns

A subsidised returns fee of 300.000Rp will be charged and deducted from the value of your refund.

Choose our courier returns option and schedule a collection for your retuning items. Print your returns label and note here.

Schedule your pick-up here.

2. Self-postage returns to the UK

Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage. Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portal

Create return label

Please contact us If you need to return a faulty or incorrect item.

All returns should be made in their original condition – by this, we mean:

• Item(s) should be in an unworn and unused condition.
• Multi-pack items must all be returned together
• 3 for 2 items can be returned individually but will be refunded based on the promotional price paid.
• If the original purchase contained a free item, this item must also be returned
• Items with hygiene seals must be returned with the seals intact ( swimwear, underwear, duvets, etc).

Note: we can’t accept goodwill refunds for bra, accessories, earrings for pierced ears, open bedding or face coverings.

When will I receive my refund?

It can take up to 28 working days to process your return.

How do I return a faulty or damaged item?

Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items. internationaldamagedparcels@customer-support.marksandspencer.mom

If you require further support with your return, please contact our Customer Service team using the link at the bottom of this page.

Ways to pay