Enter your order information to request a return, or track a return which is already in transit back to our warehouse.
Returns and refunds policy
How do I return?
You may return unused products within 28 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.
Self-postage return to the UK
Please visit our returns portal to select your return method and generate your returns label and note.
Create return labelEnclose the completed Returns Merchandise. Authorisation form in the parcel and attach the returns label provided via the returns portal to the parcel.
Return your parcel at your own cost through your preferred carrier. Please get a receipt as proof of postage
Please contact us If you need to return a faulty or incorrect item.
All returns should be made in their original condition – by this, we mean:
- • Item(s) should be in an unworn and unused condition.
- • Multi-pack items must all be returned together
- • 3 for 2 items can be returned individually but will be refunded based on the promotional price paid.
- • If the original purchase contained a free item, this item must also be returned
- • Items with hygiene seals must be returned with the seals intact ( swimwear, underwear, duvets, etc).
Note: we can’t accept goodwill refunds for bra, accessories, earrings for pierced ears, open bedding or face coverings.
When will I receive my refund?
We aim to refund you within 35 working days.
This will be issued back to the original payment method by GlobalE, our international sales facilitation and fulfilment partner. You will receive a confirmation email once your refund has been processed.
What if I have a damaged/faulty item?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition.
If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.
To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to internationaldamagedparcels@customer-support.marksandspencer.mom. Please also include the following detail so we can help:
- • Your name
- • Your order number
- • Product name and code (the product name and code can be found on your order confirmation email)
- • A description of the fault
- • Your preference for a replacement item or refund
If you require further support with your return, please contact our Customer Service team using the link at the bottom of this page.
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